How do I set up order alerts on my web site via email?

I have a web site that guy did for me. My order alerts are no longer working after a year. I can't locate the person who did it for me. What can I do? How can I get it going again? Thanks

How do I set up order alerts on my web site via email?
Your alerts can come from many places.


1) Your online store web site.


2) Your merchant (credit card processing) site (such as paypal, yourpay, linkpoint, ...).





If your website was sending the emails, there are 2 main flavors of servers. Unix/Linux and windows. On Unix/Linux, sendmail is generally used. These types of servers generally know how to send mail as long as the DNS for the server is setup properly. On Windows/IIS/APS.NET types of servers, the mail server has to be setup in the web.config file in the system.net section as shown below.


---


%26lt;system.net%26gt;


%26lt;mailSettings%26gt;


%26lt;smtp%26gt;


%26lt;network


host="Hostname"


port="portNumber"


userName="username"


password="password" /%26gt;


%26lt;/smtp%26gt;


%26lt;/mailSettings%26gt;


%26lt;/system.net%26gt;


---








Ok, lets say that these things didn't change. Why would you no longer be receiving emails?





Some possible answers are:


1) The email server/username/password you used to send the emails from (defined in the web.config) is no longer valid.


This is a windows web server only type of issue.





2) Your current email server (that you get your emails from) has added strict rules to not accept email from a machine that does not match a reverse DNS lookup. For example, your email server rejects emails from anonymous or DHCP assigned email servers. This is done to prevent emails comming from ZOMBIE computers taken over by spammers.


This does not mean that your web server uses a dynamic IP address, it just means that a reverse DNS entry for your machine was not added to the DNS server for your domain. This is more common on Unix/Linux web servers.


---


If your order alerts came from your merchant, then you will have to login to your merchant site and verify the email address that order notifications go to.





Another issue is if your web server is a known spam source, your email service provider make be blocking those emails.


they may be check your web servers IP address with black list servers such as sbl-xbl.spamhaus.org, dnsbl-2.uceprotect.net,


cbl.abuseat.org, relays.ordb.org.





If you need help, contact me at dave@thehansens.com
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